Pharmacy Customer Service Associate

Walgreens; Aurora (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing transactions, and ensuring compliance with pharmacy practices. Ideal candidates will possess strong communication skills and a commitment to customer service, along with a PTCB certification. Flexibility in working hours is essential for this position.

Qualifications

• Must be fluent in English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles transactions and supports pharmacy operations.
• Maintains store cleanliness and manages inventory.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

The provided job description contains comprehensive details about the responsibilities and expectations for the role. However, it can be improved in terms of formatting and clarity for better readability and engagement. Here are the suggested revisions:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including processing voids, returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean and well-organized, manages inventory, and maintains records. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow management.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy practices and quality improvement.
• Follows policies on Good Faith Dispensing and complies with pharmacy codes of conduct.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups.
• Supports food product placement and stock rotation according to policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional products.
• Manages web order pick-up and delivery responsibilities.
• Supports store cleanliness and appearance.
• Follows all policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and completes ongoing training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.