Pharmacy Customer Service Associate

Walgreens; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and ensuring compliance with pharmacy regulations. Candidates should possess strong communication skills, a commitment to customer satisfaction, and the ability to work flexible hours. Join a forward-thinking team where your contributions can make a significant impact on community health and wellness.

Qualifications

• Fluency in English required; must maintain PTCB certification.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Processes transactions and maintains store cleanliness and inventory.
• Supports pharmacy operations and adheres to compliance regulations.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

PTCB Certification

Job description

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Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store management.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions, verifying medicines, and checking for interactions. Supports pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services efficiently and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and files claims for inventory discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, completes resets, and assists with product placement and stock rotation.
• Provides customer service in the photo area, including digital passport photos and promotional products.
• Manages web pick-up orders, ensuring timely delivery to customers.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes special assignments and other tasks as directed.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through designated training programs.
• Attends training sessions, completes required courses, and acquires continuing education credits to stay updated in healthcare and pharmacy practices.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.