Pharmacy Customer Service Associate

Walgreens; Hillsborough Township (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, assisting with product inquiries, and ensuring efficient service at the cash register. You'll play a crucial part in supporting pharmacy operations, maintaining inventory, and adhering to compliance standards. If you are passionate about customer service and eager to grow in a flexible, team-oriented setting, this opportunity is perfect for you. Join a company that values your contributions and offers a pathway for personal and professional development.

Qualifications

• Fluent in English and willing to work flexible hours.
• Maintains PTCB certification and stays updated on pharmacy developments.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes customer purchases and handles cash transactions.
• Supports pharmacy operations and maintains compliance with regulations.

Skills

Customer Service

Communication Skills

Problem Solving

Inventory Management

Cash Handling

Education

High School Diploma or equivalent

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and requirements for the position. However, it could benefit from improved formatting for clarity and readability. Minor restructuring and consistent use of HTML tags would enhance user engagement and comprehension. Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and drug information, filling prescriptions, verifying medicines, and checking for interactions. Supports pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and files claims for warehouse issues.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal items, and completes resets as directed.
• Assists with food and product placement, stock rotation, and restocking.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos and promotional products.
• Handles web pickup responsibilities, including monitoring and fulfilling orders.
• Assists with store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Completes special assignments as needed.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training, completes required coursework, and maintains knowledge of healthcare and pharmacy developments.

Additional notes: Must be fluent in English (except in Puerto Rico) and willing to work flexible hours, including evenings and weekends.