Pharmacy Customer Service Associate

Walgreens; Garfield (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer interactions and ensure a smooth operational flow. In this role, you will engage with customers, assist with their needs, and support pharmacy operations, all while maintaining a welcoming environment. You will also be responsible for managing inventory and ensuring compliance with safety regulations. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Must maintain PTCB certification and/or state registration.
• Fluency in English required for effective communication.

Responsibilities

• Engages customers by greeting them and resolving issues.
• Handles transactions at the cash register and manages inventory.
• Supports pharmacy operations by entering patient information.

Skills

Customer Service

Communication Skills

Inventory Management

Pharmacy Operations

Cash Handling

Education

PTCB Certification

High School Diploma

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Prices and checks in merchandise as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and adheres to company policies related to pharmacy safety and quality improvement.
• Follows all policies regarding Good Faith Dispensing during prescription activities.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains store displays, including promotional and seasonal setups, and completes resets as needed.
• Assists with product placement and stock rotation, especially for food items, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster printing, and promotional products.
• Handles web order pickups and ensures timely delivery to customers.
• Supports store cleanliness and appearance through interior and exterior maintenance.
• Follows all company policies, respects coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and education.
• Participates in training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

• Must be fluent in English (reading, writing, speaking), except in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends, is required.