Pharmacy Customer Service Associate

Walgreens; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing efficient service, and ensuring the store's cleanliness and organization. You will assist with transactions, manage inventory, and support pharmacy workflows, all while adhering to compliance regulations. Ideal candidates will possess strong communication and interpersonal skills, be willing to work flexible hours, and maintain necessary certifications. Join a team where your contributions make a significant impact on customer satisfaction and operational excellence.

Qualifications

• Fluency in English and a willingness to work flexible hours.
• Maintaining PTCB certification and completing required training.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions and maintains cleanliness and organization.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and expectations for the role, but it can benefit from improved formatting for better readability and focus. Minor revisions include organizing sections with clear headings, removing redundant or overly detailed procedural descriptions, and ensuring consistent use of HTML tags for structure. The content is relevant and covers minimum requirements adequately, but some details could be streamlined to enhance clarity and conciseness.

Below is a refined version with improved formatting:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits and Walgreens service traits, to deliver a distinctive and delightful customer experience.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including processing voids, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and merchandising.
• Supports pharmacy operations under supervision, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow management.
• Reports prescription errors immediately and complies with company policies and pharmacy codes of conduct.
• Handles telephone inquiries and processes third-party prescription claims efficiently.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains asset protection records.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal setups.
• Assists with stock rotation, product placement, and store maintenance.
• Provides photo services and web order fulfillment in designated areas.
• Maintains store cleanliness and adheres to company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.