Pharmacy Customer Service Associate

Walgreens; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking individuals to enhance customer experience and support pharmacy operations. Responsibilities include engaging with customers, processing transactions, and ensuring compliance with safety regulations. Ideal candidates will have strong communication skills and a commitment to service excellence.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes transactions and manages inventory.
• Maintains compliance with pharmacy laws.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of responsibilities and expectations, but it can be improved for clarity and structure using appropriate HTML tags. Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean, well-merchandised, and maintains inventory records.
• Utilizes pharmacy systems to enter patient and drug information, assist in filling prescriptions, and verify medication accuracy.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
• Handles non-urgent telephone inquiries, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals.
• Ensures compliance with laws regarding regulated products and maintains proper product placement and stock rotation.
• Provides customer service in the photo area and manages web order pickups.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed on healthcare and pharmacy industry developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.