Pharmacy Customer Service Associate

Walgreens; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated team member to enhance customer experience and support pharmacy operations. The ideal candidate will engage with customers, handle transactions, and maintain compliance with pharmacy standards. Flexibility in hours and ongoing training is essential for this role.

Qualifications

• Maintains PTCB certification or relevant state certification through ongoing training.
• Fluency in English (reading, writing, speaking) required.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register.
• Supports pharmacy operations and maintains inventory.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or additional products to customers.
• Handles transactions at the cash register, including collecting cash, giving change, processing refunds, voids, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and merchandising as directed by management.
• Supports pharmacy operations by assisting with entering patient and drug information, filling prescriptions, verifying accuracy, and supporting pharmacists with workflow and scheduling.
• Immediately reports prescription errors to the pharmacist and complies with company policies regarding pharmacy safety and quality standards.
• Handles non-urgent pharmacy calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, checking shipments, and maintaining proper storage and documentation for pharmaceuticals.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains retail displays, including promotional and seasonal setups, and resets merchandise as needed.
• Assists with product placement, stock rotation, and store cleanliness to ensure an organized shopping environment.
• Provides photo services, including passport photos and promotional printing, and manages web order pickups.
• Supports store maintenance and adheres to all company policies, fostering respectful relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification or relevant state certification through ongoing training and education.
• Participates in training sessions, completes required educational credits, and stays updated on healthcare and pharmacy developments.

• Fluency in English (reading, writing, speaking) required, except in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends.