Pharmacy Customer Service Associate

Walgreens; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role emphasizes delivering exceptional service, managing inventory, and maintaining compliance with pharmacy standards. Employees will engage with customers, assist with product inquiries, and ensure the store's cleanliness and organization. The position requires flexibility in working hours and a commitment to ongoing training and personal development. Join a team that values customer satisfaction and professional growth in a dynamic retail environment.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and engages in ongoing education.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Supports pharmacy operations and adheres to company policies.

Skills

Customer Service

Communication Skills

Inventory Management

Problem Solving

Education

High School Diploma

PTCB Certification

Job description

The job description is comprehensive and well-structured, covering various responsibilities and requirements. However, it can be improved by organizing some sections more clearly and ensuring consistent formatting. Here's a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles checkout processes, including registering purchases, collecting cash, processing refunds, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and inventory management.
• Adheres to pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct, and reports prescription errors promptly.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as directed.
• Supports inventory activities, including ordering, unpacking, and storage, while maintaining asset protection standards.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains product displays and assists with store resets and product placement.
• Provides photo services, manages web order pickups, and maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification and completes ongoing training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.