Pharmacy Customer Service Associate

Walgreens; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail pharmacy is seeking a Customer Service representative in Buffalo, NY. The role involves engaging with customers, processing transactions, and supporting pharmacy operations. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. Flexible hours are required, including evenings and weekends.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and patients by greeting them and offering assistance.
• Processes transactions at the cash register and assists customers.
• Supports pharmacy operations and maintains store cleanliness.

Skills

Customer Service

Interpersonal Skills

Communication

Education

PTCB Certification

Job description

Customer Service

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions at the cash register, including handling cash, returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean, well-merchandised, and stocked. Manages inventory and records as directed.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacists with workflow management.
• Reports prescription errors immediately and follows company policies regarding pharmacy errors and quality improvement. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties assigned by the Pharmacy Manager.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food and product placement, stock rotation, and restocking.
• Operates store systems and equipment effectively.
• Provides photo area services, including digital passport photos and promotional photo products.
• Handles web order pick-up responsibilities, including monitoring and delivering orders.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful relationships with coworkers.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through ongoing training.
• Attends training sessions, completes required coursework, and acquires continuing education credits to stay current in healthcare and pharmacy practices.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.