Pharmacy Customer Service Associate

Walgreens; Bolivar (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens is seeking a Customer Experience Associate who will engage with customers, provide efficient service, and support pharmacy operations. The role requires strong communication skills and a commitment to customer satisfaction. Flexibility in working hours is essential.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes customer purchases and maintains store cleanliness.
• Assists pharmacists and ensures compliance with pharmacy laws.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products, including guiding them to OTC aisles.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and follows company policies regarding pharmacy errors and quality improvement. Adheres to the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Processes manual claims for third-party prescription services promptly and performs clerical duties as assigned.
• Supports pharmacy inventory management activities such as ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damaged goods involving Rx drugs.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise, and completes resets and revisions as directed.
• Assists with food product placement and stock rotation, following policies and procedures.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, and delivers orders to customers.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies and procedures, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state certification/registration.
• Attends training, completes PPLs, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.