Customer Service Associate [Intermediat... Remote (Cloud Campus) | Full Time

Teleperformance SA; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Associate. You will provide exceptional service, handle customer inquiries, and work in a supportive environment. Enjoy paid training and the flexibility of working from home. This role offers a competitive salary and opportunities for professional development.

Benefits

Paid training from day one

15% performance bonus

S/. 40 internet bonus

Qualifications

• Intermediate English level with excellent communication skills.
• Polite and empathetic, able to understand others' feelings.

Responsibilities

• Respond to customer inquiries promptly.
• Provide excellent customer service by being a good listener.
• Aim to resolve issues on the first contact.

Skills

Communication

Problem-solving

Empathy

Education

High school diploma

Job description

Resumen

At Teleperformance, we are looking for talents who want to develop professionally with us. If you have the ability to hold a conversation in English and want to work in a telecommunications company certified as a Great Place to Work 2023, as one of the best companies to work for in Peru, apply and be part of our Customer Service team!

Our company:

• Certified as one of the best companies in Peru for women, millennials, and for remote work.
• Teleperformance is recognized as one of the top 25 companies to work for worldwide, according to Great Place to Work and Fortune.
• We operate in 95 countries with a team of over 500,000 employees globally.

Responsabilidades

What you’ll do as a Customer Service Associate:

• Respond to customer inquiries promptly.
• Provide excellent customer service by being a good listener.
• Handle confidential customer information sensitively.
• Aim to resolve issues on the first contact by being proactive, patient, and understanding.
• Maintain up-to-date knowledge of our client’s products, services, and promotions.
• Document and update records in the required systems.

Requisitos

Who are you?

• High school diploma or certificate.
• Intermediate English level with excellent communication skills.
• Polite and empathetic, able to understand others' feelings and thoughts.
• Problem-solving skills with a positive attitude.
• Ability to see the big picture and pay attention to details.
• No previous experience required; proactive and confident attitude is a plus.

Enjoy:

• Work from home (Perú).
• Paid training from day one.
• Availability to work night shifts.
• Salary of S/. 1,700 + 15% performance bonus + S/. 40 internet bonus.
• Work 48 hours weekly from Monday to Sunday with 1 day off.
• Shifts available: Afternoon, Night, Early morning.

Join a multinational company in the BPO sector and start your professional development #LikeaPro