Pharmacy Customer Service Representative

TalentLNX; Gainesville (GA); Remote; USD 24,796 - 30,307; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Customer Service Representative to join their home infusion division. This role offers the opportunity to support patients and healthcare providers while working in a detail-oriented and empathetic environment. Ideal candidates will have experience in healthcare or medical billing and possess excellent communication skills. You'll be responsible for managing inquiries, maintaining billing information, and ensuring patient satisfaction. This full-time remote position requires occasional onsite training in Gainesville, GA, making it perfect for those who thrive in a flexible work setting.

Qualifications

• 1-3 years experience in healthcare, medical billing, or pharmacy operations.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide timely support to patients and healthcare providers regarding pharmacy services.
• Accurately maintain and update patient billing information.

Skills

Customer Service

Healthcare Knowledge

Medical Billing

Communication Skills

Organizational Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Billing Systems

Pharmacy Software

Job description

Pharmacy Customer Service Representative

Location: Work From Home Position (Gainesville, GA)

We are seeking a reliable and service-oriented Pharmacy Customer Service Representative to support the home infusion division of a leading pharmacy provider. This role is ideal for someone who thrives in a patient-focused, detail-driven environment and brings both empathy and accuracy to every interaction. The ideal candidate has experience in healthcare, medical billing, or pharmacy operations and is comfortable working independently in a fully remote setting.

Please Note: Candidates must reside within a commutable distance to Gainesville, GA, to attend 1-3 yearly onsite training sessions and team events.

Responsibilities:

• Provide professional and timely support to patients, caregivers, and healthcare providers regarding pharmacy services and billing questions.
• Accurately review, maintain, and update patient billing information using internal systems.
• Manage incoming inquiries by phone or email, ensuring resolution of patient issues with empathy and clarity.
• Review daily census and pre-billing reports to ensure accurate and complete billing documentation.
• Assist with monthly statement generation and follow-up communication as needed.
• Organize and file paperwork according to compliance standards and internal procedures.
• Escalate urgent or complex issues to the appropriate team lead or supervisor.
• Maintain a commitment to service, accuracy, and patient satisfaction in all interactions.

Qualifications:

• High school diploma or equivalent required.
• 1–3 years of experience in a healthcare, medical billing, pharmacy, or customer service setting.
• Familiarity with billing systems and other pharmacy-related software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable working independently and navigating multiple systems in a remote environment.
• Monday – Friday schedule, standard business hours.
• Full-time, 40 hours/week.
• Work from home position, with 1-3 required yearly in-person meetings in Gainesville, GA.

Salary Range:

The salary range for this position is $18.00 – $22.00 per hour, based on experience.

Interview Process:

• Initial Screening Call with TalentLNX.
• Phone Interview with the Customer Service Manager.
• Final Video Interview with the Pharmacy Operations Team.

Equal Opportunity Employer:

TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

Hospitals and Health Care and Pharmaceutical Manufacturing