Pharmacy Customer Care & Training Specialist

Lincare Holdings; Sturtevant (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a detail-oriented customer service professional to support patient orders and product inquiries in Wisconsin. You will handle inbound/outbound calls, educate customers about products/services, and document interactions in our system.

Responsibilities include processing orders, verifying demographic information, reading patient orders, and assisting in training colleagues while ensuring accuracy and compliance with physician directions.

Qualifications

• High School Diploma or GED or related experience.
• Proficient in data entry and basic computer systems.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Answers questions and provides customer education about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.

Skills

Customer communication

Data entry

Order entry

Training

Numerical skills

Education

High School Diploma or GED

Computer entry required

Licensing requirements

Job description

Lincare Holdings is seeking a detail-oriented customer service professional to support patient orders and product inquiries in Wisconsin. You will handle inbound/outbound calls, educate customers about products/services, and document interactions in our system.

Responsibilities include processing orders, verifying demographic information, reading patient orders, and assisting in training colleagues while ensuring accuracy and compliance with physician directions.