Pharmacy Customer Care Specialist

Lincare Holdings; Yuba City (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings, in the United States (California, Yuba City), seeks a customer service representative to communicate with customers, answer questions, resolve problems, and support product/service needs per physician direction.

The role includes documenting calls, entering orders, updating demographics, and educating customers on products/services. A high school diploma or GED and basic computer entry skills are required, with training and advancement opportunities and benefits provided.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records
• Reads and analyzes documents such as patient orders
• Understands pharmacy prescription terminology
• Effectively communicate with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts related to frequency and doses dispensed
• Follow oral and written instructions

Skills

Customer service

Communication

Data entry

Pharmacy terminology

Education

High School Diploma / GED

Tools

Computerized record keeping system

Job description

Lincare Holdings, in the United States (California, Yuba City), seeks a customer service representative to communicate with customers, answer questions, resolve problems, and support product/service needs per physician direction.

The role includes documenting calls, entering orders, updating demographics, and educating customers on products/services. A high school diploma or GED and basic computer entry skills are required, with training and advancement opportunities and benefits provided.