Pharmacy Customer Associate I

CareBridge; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

CareBridge is seeking a Pharmacy Customer Associate I to provide exceptional customer service regarding pharmacy retail and mail order prescriptions. This role offers virtual work flexibility, requiring in-person training sessions. Ideal candidates will possess strong communication skills and previous customer service experience, particularly in pharmacy settings.

Qualifications

• Experience in an automated customer service environment.
• Pharmacy experience is highly preferred.

Responsibilities

• Respond to customer questions regarding pharmacy prescriptions.
• Develop and maintain positive customer relations.
• Conduct necessary research to provide solutions.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma

Job description

Join to apply for the Pharmacy Customer Associate I role at CareBridge.

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule: We are hiring for all shifts, including weekends and holidays, with a 40-hour shift from Monday to Sunday, 6:00 am - 9:00 pm EST. The selected schedule will be for at least a year. Candidates in CST and EST time zones are preferred. Training will be conducted Monday-Friday, 8:00 am - 5:00 pm EST, for 2 weeks.

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and email regarding pharmacy retail and mail order prescriptions.

How you will make an impact

• Develop and maintain positive customer relations, coordinating with internal functions to ensure requests are handled promptly and appropriately.
• Interact with internal and external customers to provide claims, customer service, and membership support.
• Conduct necessary research to provide proactive, thorough solutions.
• Display ownership of service requests, ensuring high-quality resolution and follow-through.
• Support and guide customers with their options and decisions, helping them become knowledgeable and confident in using available technology, tools, and resources.

Minimum Requirements

• High school diploma or equivalent, with previous experience in an automated customer service environment, or any combination of education and experience providing an equivalent background.

Preferred Skills, Capabilities & Experiences

• Pharmacy experience is highly preferred.
• Prior call center experience is preferred.
• For URAC accredited areas, strong oral, written, and interpersonal communication skills, problem-solving, facilitation, and analytical skills are expected.

Please note that Elevance Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are considered property of Elevance Health.