Pharmacy Customer Associate I

CareBridge; Cincinnati (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Pharmacy Customer Associate I to provide exceptional customer service regarding pharmacy retail and mail order prescriptions. This role offers virtual work flexibility, requiring only in-person training sessions. Ideal candidates will have a high school diploma and experience in customer service, with strong communication skills. Join a dynamic team to enhance customer relations and support their needs effectively.

Qualifications

• Previous experience in an automated customer service environment.

Responsibilities

• Responds to customer questions via telephone and emails regarding prescriptions.
• Develops and maintains positive customer relations.
• Completes necessary research to provide solutions.

Skills

Communication

Problem Solving

Analytical Skills

Education

HS diploma or equivalent

Job description

Join to apply for the Pharmacy Customer Associate I role at CareBridge.

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule: We are hiring for all shifts to include weekends and holidays (40-hour shift Mon-Sun from 6:00 am - 9:00 pm EST). The selected schedule will be for at least a year. Candidates in CST and EST time zones are preferred. Training will be conducted Monday-Friday, 8:00 am-5:00 pm EST for 2 weeks.

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and emails regarding pharmacy retail and mail order prescriptions.

How you will make an impact

• Develops and maintains positive customer relations and coordinates with internal functions to ensure customer requests are handled and resolved appropriately and timely.
• Interacts with internal and external customers to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests, ensuring high-quality resolution and follow-through.
• Supports and guides customers with their options and decisions, helping them become knowledgeable and confident in using available technology, tools, and resources.

Minimum Requirements

• HS diploma or equivalent and previous experience in an automated customer service environment, or any combination of education and experience providing an equivalent background.

Preferred Skills, Capabilities & Experiences

• Pharmacy experience is highly preferred.
• Prior call center experience is preferred.
• Strong oral, written, and interpersonal communication skills, problem-solving, facilitation, and analytical skills are expected, especially in URAC accredited areas.

Please note: Elevance Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are considered the property of Elevance Health.