Pharmacy Customer Associate I

Seaboard Solutions; Houston (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Pharmacy Customer Associate I to provide support for pharmacy retail and mail order prescriptions. This role involves responding to customer inquiries via phone and email, ensuring high-quality service and resolution of requests. Ideal candidates will have a high school diploma and experience in customer service, with strong communication and problem-solving skills. The position offers virtual work flexibility with required in-person training sessions.

Qualifications

• Previous experience in an automated customer service environment or equivalent education and experience.

Responsibilities

• Responds to basic customer questions regarding pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with internal functions.
• Supports and guides customers with their options and technology.

Skills

Communication

Problem-Solving

Analytical Skills

Education

High school diploma or equivalent

Job description

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule

We are hiring for all shifts, including weekends and holidays, with a 40-hour shift schedule from Monday to Sunday, 6:00 am - 9:00 pm EST. The selected schedule will be for at least a year. Candidates in CST and EST time zones are preferred. Training will be conducted Monday-Friday, 8:00 am - 5:00 pm EST, for 2 weeks.

Role Overview

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and email regarding pharmacy retail and mail order prescriptions.

How You Will Make an Impact

1. Develops and maintains positive customer relations and coordinates with internal functions to ensure requests are handled promptly and appropriately.
2. Interacts with customers to provide claims, customer service, and membership support.
3. Conducts necessary research to provide thorough solutions proactively.
4. Displays ownership of service requests, ensuring high-quality resolution and follow-through.
5. Supports and guides customers with their options, helping them become knowledgeable and confident in using available technology, tools, and resources.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in an automated customer service environment or equivalent education and experience.

Preferred Skills and Experience

• Pharmacy experience is highly preferred.
• Call center experience is preferred.
• Strong communication, problem-solving, facilitation, and analytical skills are expected, especially for URAC accredited areas.

Please note that Elevance Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are deemed property of Elevance Health.