Pharmacy Customer Service Associate

Walgreens; North Chili (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the pharmacy sector is seeking customer-focused individuals to enhance the customer experience. The role involves engaging with customers, assisting with transactions, and supporting pharmacy operations. Ideal candidates will have strong interpersonal skills, a commitment to service excellence, and a valid PTCB certification. Flexibility in working hours is essential.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and maintains store cleanliness.
• Supports pharmacy operations and inventory management.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the roles and responsibilities, but it can be improved in formatting for better readability and clarity. I will organize the content into clearer sections with appropriate HTML tags, remove redundant or overly detailed points, and ensure the focus remains on key duties and requirements.

Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items and trade-up or companion products.
• Handles transactions at the cash register, including processing refunds and returns, and assisting customers in locating products.
• Maintains store cleanliness, manages inventory, and ensures proper merchandising.
• Supports pharmacy operations, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow.
• Reports prescription errors immediately and adheres to pharmacy policies and quality standards.
• Handles pharmacy-related communications, including calls to physicians and processing third-party claims.
• Supports inventory management and maintains compliance with legal regulations regarding regulated products.
• Assists in store displays, product placement, and stock rotation.
• Provides photo services and web order fulfillment.
• Maintains store appearance and adheres to company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.