Pharmacy Customer Associate I

Elevance Health; Houston (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

Elevance Health is seeking a Pharmacy Customer Associate I to provide customer support via phone and email regarding pharmacy prescriptions. This role offers flexibility with virtual work, requiring in-person training sessions. Ideal candidates will have strong communication skills and experience in customer service.

Qualifications

• Experience in an automated customer service environment.

Responsibilities

• Developing and maintaining positive customer relations.
• Conducting necessary research to provide proactive solutions.
• Guiding customers on their options and helping them use technology.

Skills

Communication

Problem Solving

Analytical

Education

HS diploma or equivalent

Job description

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Position Title: Pharmacy Customer Associate I

Job Description

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and emails regarding pharmacy retail and mail order prescriptions.

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.

Work Schedule: We are hiring for all shifts, including weekends and holidays (40-hour shift Mon-Sun from 6:00 am - 9:00 pm EST). Training will be conducted Monday-Friday 8:00 am-5:00 pm EST for 2 weeks. Candidates in CST and EST time zones are preferred.

Responsibilities include:

• Developing and maintaining positive customer relations, ensuring requests are handled and resolved promptly.
• Interacting with internal and external customers to provide claims, customer service, and membership support.
• Conducting necessary research to provide proactive solutions.
• Owning service requests to ensure high-quality resolution and follow-up.
• Guiding customers on their options and helping them become confident in using available technology and resources.

Minimum Requirements

• HS diploma or equivalent and experience in an automated customer service environment, or equivalent education and experience.

Preferred Skills, Capabilities & Experiences

• Pharmacy experience is highly preferred.
• Prior call center experience is preferred.
• Strong communication, problem-solving, facilitation, and analytical skills are expected, especially in URAC accredited areas.

Additional details about job level, work shift, and job family are included in the original description.