Pharmacy Customer Associate I

CareBridge; Indianapolis (IN); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Pharmacy Customer Associate I to provide customer support for pharmacy retail and mail order prescriptions. This role allows for virtual work with flexible scheduling, ensuring high-quality service and customer relations. Ideal candidates will have a high school diploma and experience in customer service, preferably in a pharmacy or call center environment.

Qualifications

• Experience in an automated customer service environment.

Responsibilities

• Respond to customer questions regarding prescriptions.
• Develop and maintain positive customer relations.
• Conduct research to provide solutions.

Skills

Communication

Problem-Solving

Analytical Skills

Education

High school diploma or equivalent

Job description

Join to apply for the Pharmacy Customer Associate I role at CareBridge

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule: We are hiring for all shifts, including weekends and holidays, with a 40-hour shift schedule from 6:00 am to 9:00 pm EST (Mon-Sun). The selected schedule will be for at least a year. Candidates in CST and EST time zones are preferred. Training will be conducted Monday-Friday, 8:00 am-5:00 pm EST for 2 weeks.

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and email regarding pharmacy retail and mail order prescriptions.

How you will make an impact

1. Develop and maintain positive customer relations, coordinating with internal functions to handle and resolve requests appropriately and promptly.
2. Interact with internal and external customers to provide claims, customer service, and membership support.
3. Conduct necessary research to provide proactive and thorough solutions.
4. Take ownership of service requests, ensuring high-quality resolution and follow-through.
5. Support and guide customers with their options, helping them become knowledgeable and confident in using available technology, tools, and resources.

Minimum Requirements

• High school diploma or equivalent, and previous experience in an automated customer service environment, or any combination of education and experience providing an equivalent background.

Preferred Skills, Capabilities & Experiences

• Pharmacy experience is highly preferred.
• Prior call center experience is preferred.
• For URAC accredited areas, strong communication, problem-solving, facilitation, and analytical skills are expected.

Please note that Elevance Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are considered property of Elevance Health.