Pharmacy Care & Customer Service Specialist

externallincarecareers; Rochester (NH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers in Rochester, NH seeks a customer service representative to answer questions, support product/service needs, and ensure compliance with physician directions.

The role involves handling inbound/outbound calls, entering orders, updating records, and educating patients. A High School Diploma or GED and basic computer entry are required, with licensing as needed for the location. Training and advancement opportunities are offered.

Qualifications

• High School Diploma or GED, or up to 3 months related experience/training.
• Computer data entry is required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer.
• Assess needs for additional products or services.
• Verify physician orders and educate customers on products/services.
• Document calls in computerized records and enter orders.
• Update demographic information in the system.

Skills

Customer communication

Data entry

Training coworkers

Pharmacy terminology

Education

High School Diploma

GED

1-3 months related experience/training

Tools

Record keeping software

Order processing system

Job description

externallincarecareers in Rochester, NH seeks a customer service representative to answer questions, support product/service needs, and ensure compliance with physician directions.

The role involves handling inbound/outbound calls, entering orders, updating records, and educating patients. A High School Diploma or GED and basic computer entry are required, with licensing as needed for the location. Training and advancement opportunities are offered.