Pharmacy Care Call Center Specialist

The University of Kansas Health System; Southlake (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

The University of Kansas Health System seeks a PRN Call Center Representative for the Outpatient Pharmacy. This role supports the Retail Pharmacy Communication Hub, delivering courteous customer service while maintaining patient confidentiality.

Responsibilities include handling calls, documenting interactions, and coordinating with pharmacists, nurses, and providers to ensure timely medication updates and refill processing. A strong focus on communication and accuracy is required.

Qualifications

• High school diploma or GED is required.
• Experience in a customer service call center or high-volume retail pharmacy setting preferred.
• Experience using call center software to answer, transfer, page, and email.
• Excellent communication and phone skills with ability to handle multiple calls and tasks.

Responsibilities

• Handles inbound/outbound calls in a fast-paced call center to support outpatient pharmacy.
• Maintains HIPAA compliance and patient confidentiality at all times.
• Documents caller information and follow-up plans in the system.
• Escalates complex issues to pharmacists, technicians, or supervisors as needed.
• Shares timely, courteous, accurate information about medication status and refills.

Skills

Customer service

Telephone etiquette

Multitasking

Active listening

Communication skills

Education

High school diploma or GED

Associates degree in communications, business or health care administration

Bachelor's degree in communications, business or health care administration

Tools

Call Center Software

Job description

The University of Kansas Health System seeks a PRN Call Center Representative for the Outpatient Pharmacy. This role supports the Retail Pharmacy Communication Hub, delivering courteous customer service while maintaining patient confidentiality.

Responsibilities include handling calls, documenting interactions, and coordinating with pharmacists, nurses, and providers to ensure timely medication updates and refill processing. A strong focus on communication and accuracy is required.