Pharmacy Call Center Agent - 13-Week Contract

The University Of Kansas Hospital; Kansas City (KS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Job summary

The University Of Kansas Hospital is seeking a Call Center Representative - Pharmacy to manage patient inquiries and insurance questions in a fast-paced setting. The role runs for 13 weeks with potential for temp-to-perm, and involves coordinating with the main campus operations.

Typical hours are 8:30 AM to 5:00 PM, Monday through Friday, with orientation at the Kansas City main campus. Candidates should have strong communication skills and experience in call centers.

Qualifications

• Minimum of 1 year of Call Center experience.
• Strong call etiquette and communication skills.
• Comfortable managing a high call volume.
• High school diploma or GED required.

Responsibilities

• Handle inbound and outbound calls regarding patient issues such as missing addresses and payment concerns.
• Address health insurance inquiries and resolve credit card payment issues.
• Maintain a high level of customer service while managing call volume.
• Utilize training provided to navigate pharmaceutical systems effectively.

Skills

Call center experience

Communication skills

Phone etiquette

Customer service

Education

High school diploma or GED

Tools

Pharmacy systems software

Job description

The University Of Kansas Hospital is seeking a Call Center Representative - Pharmacy to manage patient inquiries and insurance questions in a fast-paced setting. The role runs for 13 weeks with potential for temp-to-perm, and involves coordinating with the main campus operations.

Typical hours are 8:30 AM to 5:00 PM, Monday through Friday, with orientation at the Kansas City main campus. Candidates should have strong communication skills and experience in call centers.