Retail Pharmacy Patient Service Specialist

The University of Kansas Health System; North Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

The University of Kansas Health System is seeking a Retail Pharmacy Patient Services Associate to help ensure safe dispensing of medications and provide courteous customer service at the point of care or via home delivery.

You will assist guests, maintain confidentiality, handle payments, assist with prescription intake, and support pharmacy operations. Prior cash handling or customer service experience is required; high school diploma or GED is required. Equal opportunity employer.

Qualifications

• High School Graduate or GED required.
• 1+ year experience with basic cash handling in a customer-facing role OR 1+ year customer service experience.

Responsibilities

• Maintains HIPAA compliance with policies and regulations.
• Operates cash register, prescription dispensing system, and shipping software to dispense prescriptions accurately.
• Intakes/scans prescriptions, initiates refills, processes payments, and ensures accurate billing.
• Directs guests to supervisor or pharmacist for any issues and arranges counseling with the pharmacist when appropriate.
• Maintains OTC inventory and the retail waiting area, keeping shelves stocked and clean.
• Escalates problems to appropriate team member and participates in performance improvement efforts.

Skills

Cash handling

Customer service

HIPAA compliance

Education

High School Graduate or GED

Job description

The University of Kansas Health System is seeking a Retail Pharmacy Patient Services Associate to help ensure safe dispensing of medications and provide courteous customer service at the point of care or via home delivery.

You will assist guests, maintain confidentiality, handle payments, assist with prescription intake, and support pharmacy operations. Prior cash handling or customer service experience is required; high school diploma or GED is required. Equal opportunity employer.