Pharmacy Call Center Specialist – Patient Refills

The University of Kansas Health System; Lenexa (KS); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee Assistance Program

Wellness program

Job summary

The University of Kansas Health System is seeking a PRN Call Center Representative for the Outpatient Pharmacy. The role supports a patient-centered environment by delivering courteous, professional customer service and handling prescription-related communications.

Responsibilities include handling high-volume calls, scheduling refills, and ensuring HIPAA compliance while coordinating with pharmacists and healthcare teams. Excellent communication is essential.

Qualifications

• High School Graduate or GED.
• 2+ years experience in a customer service call center, call center or high-volume Retail Pharmacy setting handling customer calls.
• Experience utilizing Call Center Software to answer, transfer, page and email.
• Exceptional communication and phone skills; ability to handle multiple calls and tasks while providing excellent customer service.

Responsibilities

• Assists with operations of the Retail Pharmacy Communication Hub.
• Provides courteous and professional customer service while maintaining confidentiality.
• Responds to calls and schedules prescription refills; documents outcomes.
• Maintains HIPAA compliance and coordinates with providers as needed.
• Escalates issues to appropriate team members for resolution.

Skills

Customer service

Call center experience

Phone etiquette

English fluency

Education

High School diploma or GED

Tools

Call center software

Job description

The University of Kansas Health System is seeking a PRN Call Center Representative for the Outpatient Pharmacy. The role supports a patient-centered environment by delivering courteous, professional customer service and handling prescription-related communications.

Responsibilities include handling high-volume calls, scheduling refills, and ensuring HIPAA compliance while coordinating with pharmacists and healthcare teams. Excellent communication is essential.