Patient Service Associate - Retail Pharmacy

The University of Kansas Health System; Kansas City, Northern (KS, KY); On-site; USD 30,000 - 38,000; Full time

Job summary

The University of Kansas Health System in Kansas City is looking for a Patient Service Associate to join the Retail Pharmacy team. You will assist guests with dispensing prescriptions, handling cash, and coordinating with pharmacists to ensure safe, accurate service.

You will maintain HIPAA compliance, operate dispensing and billing systems, and support the waiting area and OTC inventory while delivering courteous customer service.

Qualifications

• High School Graduate or GED with 1+ years experience with basic cash handling in a customer-facing role or 1+ years customer service experience.

Responsibilities

• Maintains compliance with HIPAA policies and regulations.
• Operates computer systems to obtain demographic information and ensure billing/payment.
• Collects payment from guests or processes payments on file.
• Counts and verifies cash amounts collected.
• Dispenses prescriptions using the dispensing system and related software.
• Follows department policies when dispensing prescriptions and patient ID policies.
• Intakes/scans prescriptions when hard copies are submitted.
• Initiates refills when requested by guests at the counter.
• Maintains supplies to dispense prescriptions at the assigned station.
• Directs guests with problems to supervisor or pharmacist.
• Offers to arrange counseling by the pharmacist in alignment with policies.
• Participates in performance improvement efforts and ongoing development.

Skills

Customer service

Cash handling

HIPAA compliance

Problem solving

Education

High School Diploma or GED

Tools

Cash register

Prescription dispensing system

Shipping software

Billing/payment systems

Job description

Position Title Patient Service Associate - Retail Pharmacy Days - Full Time Bell Hospital

Position Summary / Career Interest: The Retail Pharmacy Patient Services Associate works collaboratively to ensure safe dispensing of medications to guests through in person interactions or via home delivery. Supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and visitors while maintaining confidentiality of patients.

Responsibilities and Essential Job Functions

• Maintains compliance with HIPAA policies and regulations.
• Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing/payment.
• Collects payment from guests or processes payments on file, as appropriate.
• Counts and verifies cash amounts collected.
• Operates the cash register, prescription dispensing system, and shipping software, when applicable, to accurately and safely dispense all prescriptions.
• Follows all department policies and work flows when dispensing prescriptions, including patient identification policies.
• Intakes/scans in prescriptions when hard copies are submitted at the counter.
• Initiates refills when requested by guests at the counter.
• Maintains the reserve change supply for the cash registers.
• Completes daily closing activities for cash registers, including the completion of deposit slips, as directed.
• Maintains appropriate supplies necessary to dispense prescriptions at their assigned station.
• Directs guests with potential problems to the supervisor or pharmacist, as appropriate.
• Offers to arrange for patient to receive counseling by the pharmacist in alignment with dispensing policies.
• Assists in the identification and removal of unclaimed prescriptions from the will-call bins.
• Contacts patients to facilitate pick-up or shipment of these prescriptions.
• Maintains over-the-counter (OTC) pharmacy inventory.
• Assures the OTC shelves are clean, stocked, and faced.
• Maintains up-to-date shelf stickers for pricing.
• Communicates with pharmacy purchasing coordinator or pharmacist when issues are identified with OTC inventory.
• Maintains the retail pharmacy waiting area as a clean and comfortable environment for guests.
• Notifies supervisor or pharmacist of any maintenance or cleaning needs within the waiting area.
• Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with guests.
• Uses customer service and critical thinking skills to solve problems for all guests.
• Escalates problems to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor, or other personnel as appropriate.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives.
• Maintains a plan for personal development and completion of competency validation records.
• Participates in goal setting, ongoing development, and goals of team.
• Shares expertise by participating in the orientation and training of pharmacy employees and students.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.
• Skills and duties may vary dependent upon your department or unit.
• Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED 1 or more years experience with basic cash handling in customer facing role OR 1 or more years customer service experience

Time Type: Job Requisition ID: R-57381

Important information for you to know as you apply: The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System As part of the region's premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.