Pharmacy Call Center Specialist (Inbound/Outbound)

Infosoft Inc.; Kansas; On-site; USD 23,000 - 32,000; Part time

Job summary

Infosoft Inc. in Kansas is hiring a Pharmacy Call Center Representative to handle inbound and outbound calls for a mail-order pharmacy, assisting patients with address data, payment issues, and insurance questions. The role requires professional call etiquette and comfort with high call volumes.

The position is a 13-week contract with potential to transition to permanent, offering dayshift hours from 8:30 AM to 5:00 PM, Monday through Friday, totaling 40 hours per week.

Qualifications

• High school diploma or GED.
• Minimum 1 year of call center experience.
• Strong communication and telephone etiquette.
• Comfortable speaking with patients.
• Ability to manage high call volumes.

Responsibilities

• Handle inbound and outbound calls related to mail-order pharmacy services.
• Contact patients regarding missing or incorrect address information.
• Assist with credit card payment issues.
• Address health insurance-related questions and concerns.
• Communicate professionally with patients while managing a high volume of calls.

Skills

Communication skills

Call center experience

Phone etiquette

Patient-facing communication

High call-volume handling

Education

High school diploma or GED

Tools

Pharmacy systems

Job description

Infosoft Inc. in Kansas is hiring a Pharmacy Call Center Representative to handle inbound and outbound calls for a mail-order pharmacy, assisting patients with address data, payment issues, and insurance questions. The role requires professional call etiquette and comfort with high call volumes.

The position is a 13-week contract with potential to transition to permanent, offering dayshift hours from 8:30 AM to 5:00 PM, Monday through Friday, totaling 40 hours per week.