Pharmacy Call Center Specialist

The University of Kansas Health System

United States

On-site

USD 36,000 - 56,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

The University of Kansas Health System is seeking a Call Center Representative for the Retail Pharmacy Southlake Campus. You will support the Retail Pharmacy Communication Hub, assist patients and healthcare providers, and ensure confidential handling of information.

The role emphasizes courteous customer service, accurate data entry, and timely follow-up in a fast-paced environment. Responsibilities include handling high-volume calls, coordinating refills, and escalating issues as needed while

Qualifications

Minimum 2 years experience in a customer service call center, call center, or high-volume retail pharmacy setting handling customer calls.
Exceptional communication and phone skills.
Experience using call center software to answer, transfer, page and email.
Ability to handle multiple calls and tasks while delivering excellent customer service.

Responsibilities

Provide courteous, professional customer service to patients, families, and other customers.
Maintain HIPAA compliance and protect patient confidentiality.
Manage inbound and outbound calls, schedule prescription refills, and relay accurate information.
Document call status and follow-up plans accurately in the system.