Pharmacy Call Center Trainee—Path to Tech License

Apex Systems; Scottsdale (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

An IT staffing and services firm in Scottsdale is seeking a customer service representative for their pharmacy call center. The successful candidate will handle complex customer calls, ensuring high quality service. Key qualifications include recent in & outbound call center experience, reliability, teamwork, and communication skills. Candidates must possess a training license with expectations to obtain full licensing within a year. This role requires adaptability in a fast-paced environment.

Qualifications

• Training license with the expectation to be fully licensed within 1 year from hire date.

Responsibilities

• Handle customer contacts via telephone, providing high-quality service.
• Deliver responsiveness, reliability, and empathy in every interaction.
• Work in a fast-paced pharmacy call center.

Skills

Recent in & outbound call center experience

Attendance reliability

Ability to express assurance/confidence

Ability to express empathy & professionalism

Team-oriented, customer service focus

Ability to identify process improvements

Self-directed

PC skills in Windows-based applications

Advanced verbal/written communication skills

Adaptable to change

Job description

An IT staffing and services firm in Scottsdale is seeking a customer service representative for their pharmacy call center. The successful candidate will handle complex customer calls, ensuring high quality service. Key qualifications include recent in & outbound call center experience, reliability, teamwork, and communication skills. Candidates must possess a training license with expectations to obtain full licensing within a year. This role requires adaptability in a fast-paced environment.