Pharmacy Tech in Training

Apex Systems; Scottsdale (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

An IT staffing and services firm in Scottsdale is seeking a customer service representative for their pharmacy call center. The successful candidate will handle complex customer calls, ensuring high quality service. Key qualifications include recent in & outbound call center experience, reliability, teamwork, and communication skills. Candidates must possess a training license with expectations to obtain full licensing within a year. This role requires adaptability in a fast-paced environment.

Qualifications

• Training license with the expectation to be fully licensed within 1 year from hire date.
• Attendance reliability is critical.
• Ability to express assurance/confidence.
• Ability to express empathy & professionalism.
• Must be self-directed.
• PC skills in Windows-based applications needed.
• Advanced verbal/written communication skills necessary.
• Adaptable to change.

Responsibilities

• Handle customer contacts via telephone, providing high-quality service.
• Deliver responsiveness, reliability, and empathy in every interaction.
• Work in a fast-paced pharmacy call center.

Skills

Recent in & outbound call center experience

Attendance reliability

Ability to express assurance/confidence

Ability to express empathy & professionalism

Team-oriented, customer service focus

Ability to identify process improvements

Self-directed

PC skills in Windows-based applications

Advanced verbal/written communication skills

Adaptable to change

Education

Training license

Tools

Windows OS

Job description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Description:

• Position function is as primary resource in handling customer contacts via telephone ranging from routine to complex.
• Delivers the highest quality customer service through the execution of responsiveness reliability, assurance/confidence, empathy, and professional impact on every customer interaction in a fast-paced pharmacy call center.
• PRIMARY SKILL NEEDED: Recent in & outbound call center experience, even more important than Pharm Tech experience.

OTHER REQUIRED SKILLS:

• Attendance reliability is critical
• Ability to express assurance/confidence
• Ability to express empathy & professionalism
• Must show team-oriented, customer service focus
• Ability to identify process improvements highly desirable
• Must be self-directed
• Must have the ability to apply knowledge and skills learned in training
• PC skills in Windows-based applications needed
• Advanced verbal/written communication skills necessary
• Adaptable to change

Qualifications

Training license with the expectation to be fully licensed within 1 year from hire date.

Additional Information

Apply Now! Call me at 469-729-5756

All your information will be kept confidential according to EEO guidelines.