Pharmacy Customer Service Technician

Flywheel Healthcare LLC; Indianapolis (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Young at Heart Pharmacy is seeking a customer service technician to handle telephone requests, document inquiries, and direct questions to the appropriate team. The role requires maintaining a positive demeanor and processing refills and STAT orders as needed.

The position emphasizes liaison work between the pharmacy and facilities, clear communication with physicians, and professional handling of all caller interactions. Indiana Tech-In-Training license is required before start.

Qualifications

• Active Pharmacy Tech In Training license from the Indiana State Board of Pharmacy required before Day 1.
• 1 year of customer service experience.
• Efficient use of Microsoft Office products.

Responsibilities

• Handle telephone requests promptly and professionally
• Respond to and document incoming requests from customers
• Direct specific inquiries to the appropriate team or individual
• Maintain a positive and pleasant demeanor with all callers
• Fulfill customer requests accurately
• Process refill requests and STAT orders as needed
• Research disposition of drug orders quickly and accurately
• Act as a liaison between the pharmacy and the facility
• Act as a point of contact for customer inquiries
• Contact facility as needed to clarify faxed requests
• Inform facility of items in upcoming cycle (preliminary packing slips)
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner
• Perform other duties as assigned

Skills

Customer service

Phone support

Education

Indiana Pharmacy Tech In Training license

Tools

Microsoft Office

Job description

Young at Heart Pharmacy is seeking a customer service technician to handle telephone requests, document inquiries, and direct questions to the appropriate team. The role requires maintaining a positive demeanor and processing refills and STAT orders as needed.

The position emphasizes liaison work between the pharmacy and facilities, clear communication with physicians, and professional handling of all caller interactions. Indiana Tech-In-Training license is required before start.