Pharmacy Care Specialist - High-Volume Call Center

Apex Systems; Scottsdale (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading IT staffing firm in Arizona seeks a Pharmacy Technician for a fast-paced call center environment. The role involves serving as the initial contact for customer care, handling inquiries related to medications, and ensuring timely responses to service requests. Candidates must have a high school diploma or GED, state and national pharmacy technician certification, and at least three months of relevant experience. Strong problem-solving and customer service skills are essential for success in this role.

Qualifications

• Minimum of 3 months as a Pharmacy Technician required.
• State & National Pharmacy Technician Certification is required.
• Ability to work under strict turn-around-times.

Responsibilities

• Serve as the initial point of contact for Customer Care.
• Handle customer service concerns and requests via different communication methods.
• Keep detailed records of all interactions with participants and prescribers.

Skills

Customer service skills

Problem solving

Attention to detail

Education

High School Diploma or GED

Job description

A leading IT staffing firm in Arizona seeks a Pharmacy Technician for a fast-paced call center environment. The role involves serving as the initial contact for customer care, handling inquiries related to medications, and ensuring timely responses to service requests. Candidates must have a high school diploma or GED, state and national pharmacy technician certification, and at least three months of relevant experience. Strong problem-solving and customer service skills are essential for success in this role.