Pharmacy Call Center Technician II

CareSource; Nevada; On-site; USD 36,000 - 57,000; Full time

Job summary

CareSource in the United States is seeking a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to clinical campaigns. This role requires collaboration across CareSource to ensure best-in-class service for members.

Essential duties include processing calls, updating records, and supporting data collection while maintaining high customer-service standards and productivity in a fast-paced environment.

Qualifications

• High School Diploma or equivalent years relevant work experience is required.
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred.
• Minimum of One (1) year clinical call center experience is required.

Responsibilities

• Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.)
• Receive and respond to incoming calls. Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed
• Ensure each member has a positive experience by providing accurate information and a high level of customer service
• Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes
• Collaborate with other departments in the provisions of member care
• Meets or exceeds productivity and performance expectations
• Establish & maintain professional working relationships with all stakeholders
• Perform any other job duties as requested

Skills

Microsoft Office

Outlook

Word

Excel

PowerPoint

Customer service

Healthcare knowledge

Pharmacy terminology

Attention to detail

Time management

Teamwork

Problem solving

Communication

Job description

CareSource in the United States is seeking a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to clinical campaigns. This role requires collaboration across CareSource to ensure best-in-class service for members.

Essential duties include processing calls, updating records, and supporting data collection while maintaining high customer-service standards and productivity in a fast-paced environment.