Pharmacy Technician II: Member Care & Call Center

CareSource; Nevada (IA); On-site; USD 36,000 - 57,000; Full time

Benefits offered by this job

Bonus potential

Total rewards package

Job summary

CareSource is seeking a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns.

You will perform technical and clerical duties, enter data accurately, and collaborate with diverse teams to ensure top-tier member service and outcomes. This role requires strong communication, accuracy, and the ability to work in a fast-paced setting.

Qualifications

• High School Diploma or equivalent is required.
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred.
• Minimum of One (1) year clinical call center experience is required.
• Licensure: Ohio Technician Registration required; Pharmacy Technician Certification (CPhT) preferred.

Responsibilities

• Handle member, pharmacy, and provider calls related to pharmacy clinical campaigns.
• Enter information into appropriate systems accurately and timely; escalate as needed per protocols.
• Collaborate with other departments to support member care and maintain professional relationships.
• Meet or exceed productivity and performance expectations.
• Work in a fast-paced environment with strong attention to detail and timely communication.

Skills

Customer service

Communication

Time management

Attention to detail

Microsoft Office

Call center experience

Teamwork

Critical thinking

Education

High School Diploma or equivalent

Tools

Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CareSource is seeking a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns.

You will perform technical and clerical duties, enter data accurately, and collaborate with diverse teams to ensure top-tier member service and outcomes. This role requires strong communication, accuracy, and the ability to work in a fast-paced setting.