Pharmacy Tech II - Patient Care & Call Center Expert

CareSource; Ohio; On-site; USD 36,000 - 57,000; Full time

Job summary

CareSource in Ohio is seeking a Pharmacy Technician II for RX Solutions Center to handle member, pharmacy, and provider calls related to pharmacy campaigns. This role collaborates across departments to ensure best-in-class service and accurate data entry while following established protocols.

The position requires strong customer service, pharmacy terminology knowledge, and the ability to work in a fast-paced environment. Ohio registration is preferred; CPhT is a plus.

Qualifications

• High School Diploma or equivalent required.
• Three (3) years retail pharmacy or hospital pharmacy experience preferred.
• Minimum of One (1) year clinical call center experience required.

Responsibilities

• Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.)
• Receive and respond to incoming calls. Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed
• Ensure each member has a positive experience by providing accurate information and a high level of customer service
• Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes
• Collaborate with other departments in the provisions of member care
• Meets or exceeds productivity and performance expectations
• Establish & maintain professional working relationships with all stakeholders
• Perform any other job duties as requested

Skills

Customer service

Pharmacy knowledge

Med terminology

Data entry

MS Office

Communication skills

Time management

Team work

Decision making

Critical thinking

Attention to detail

Education

High School Diploma or equivalent

Job description

CareSource in Ohio is seeking a Pharmacy Technician II for RX Solutions Center to handle member, pharmacy, and provider calls related to pharmacy campaigns. This role collaborates across departments to ensure best-in-class service and accurate data entry while following established protocols.

The position requires strong customer service, pharmacy terminology knowledge, and the ability to work in a fast-paced environment. Ohio registration is preferred; CPhT is a plus.