Pharmacy Technician II: Member Care & Call Center

CareSource; Las Vegas (NV); On-site; USD 36,000 - 57,000; Full time

Job summary

CareSource is seeking a Pharmacy Technician II for the Rx Solutions Center. The role involves handling member, pharmacy, and provider calls, ensuring accurate data entry, and delivering high-quality member service.

The position requires a high school diploma, with at least three years in retail or hospital pharmacy and one year in a clinical call center. Strong computer skills and teamwork are essential for success.

Qualifications

• High School Diploma or equivalent required.
• Three years of retail or hospital pharmacy experience preferred.
• One year of clinical call center experience required.

Responsibilities

• Handle member, pharmacy, and provider calls according to protocols.
• Enter information accurately into systems timely for data collection.
• Provide excellent customer service and clear information.
• Collaborate with other departments to coordinate member care.
• Meet or exceed productivity and performance expectations.
• Maintain professional relationships with stakeholders.

Skills

Customer service

Healthcare knowledge

Pharmacist role awareness

Medical terminology

Time management

Team player

Education

High School Diploma

Pharmacy Technician Certification (CPhT) preferred

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

CareSource is seeking a Pharmacy Technician II for the Rx Solutions Center. The role involves handling member, pharmacy, and provider calls, ensuring accurate data entry, and delivering high-quality member service.

The position requires a high school diploma, with at least three years in retail or hospital pharmacy and one year in a clinical call center. Strong computer skills and teamwork are essential for success.