Pharmacy Tech II — Member Care & Call Center

CareSource; Dayton (OH); Vor Ort; USD 36.000 - 57.000; Vollzeit

Zusammenfassung

CareSource in Dayton, OH seeks a Pharmacy Technician II to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns. Collaboration with different departments ensures top-tier member service.

The role requires 3 years of retail/hospital pharmacy experience (preferred) and 1 year in a clinical call center. Ohio technician registration is required; CPhT preferred. Typical hours are 9:00 am–5:30 pm, with possible weekends/overtime.

Qualifikationen

• High School Diploma or equivalent required.
• Three years of retail or hospital pharmacy experience preferred.
• One year of clinical call center experience required.
• Ohio Technician Registration required; Pharmacy Technician Certification (CPhT) preferred.
• Ability to work 9:00 am–5:30 pm with weekend/overtime as needed.
• Strong computer skills including Outlook, Word, Excel, and PowerPoint.

Aufgaben

• Handle member, pharmacy, and provider calls related to pharmacy campaigns.
• Enter information accurately into appropriate systems for data collection.
• Escalate issues based on protocols with critical thinking when needed.
• Collaborate with other departments to support member care.
• Meet or exceed productivity and performance expectations.

Kenntnisse

Customer service

Communication

Time management

Attention to detail

Ausbildung

High School Diploma or equivalent

3 years hospital/retail pharmacy experience (preferred)

1 year clinical call center experience (required)

Tools

Microsoft Office

Jobbeschreibung

CareSource in Dayton, OH seeks a Pharmacy Technician II to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns. Collaboration with different departments ensures top-tier member service.

The role requires 3 years of retail/hospital pharmacy experience (preferred) and 1 year in a clinical call center. Ohio technician registration is required; CPhT preferred. Typical hours are 9:00 am–5:30 pm, with possible weekends/overtime.