Call Center Representative - Pharmacy

Infosoft, Inc.; Kansas; Vor Ort; USD 23.000 - 32.000; Teilzeit

Zusammenfassung

Infosoft Inc. in Kansas is hiring a Pharmacy Call Center Representative to handle inbound and outbound calls for a mail-order pharmacy, assisting patients with address data, payment issues, and insurance questions. The role requires professional call etiquette and comfort with high call volumes.

The position is a 13-week contract with potential to transition to permanent, offering dayshift hours from 8:30 AM to 5:00 PM, Monday through Friday, totaling 40 hours per week.

Qualifikationen

• High school diploma or GED.
• Minimum 1 year of call center experience.
• Strong communication and telephone etiquette.
• Comfortable speaking with patients.
• Ability to manage high call volumes.

Aufgaben

• Handle inbound and outbound calls related to mail-order pharmacy services.
• Contact patients regarding missing or incorrect address information.
• Assist with credit card payment issues.
• Address health insurance-related questions and concerns.
• Communicate professionally with patients while managing a high volume of calls.

Kenntnisse

Communication skills

Call center experience

Phone etiquette

Patient-facing communication

High call-volume handling

Ausbildung

High school diploma or GED

Tools

Pharmacy systems

Jobbeschreibung

Job Title: Pharmacy Call Center Representative

Pay Rate: $20/hr

Employment Type: 13-week contract, with potential to transition to permanent

Shift: Days, Monday–Friday, 8:30 AM–5:00 PM

Weekly Hours: 40 hours

Position Summary

The Pharmacy Call Center Representative handles inbound and outbound calls for a mail-order pharmacy. The role involves assisting patients with missing address information, credit card payment issues, health insurance questions, and other pharmacy-related concerns. Candidates must be comfortable speaking with patients, maintaining professional call etiquette, and managing high call volumes.

Key Responsibilities

• Handle inbound and outbound calls related to mail-order pharmacy services.
• Contact patients regarding missing or incorrect address information.
• Assist with credit card payment issues.
• Address health insurance-related questions and concerns.
• Communicate professionally with patients while managing a high volume of calls.

Qualifications

• High school diploma or GED.
• Minimum 1 year of call center experience.
• Strong communication and telephone etiquette.
• Comfortable speaking with patients.
• Ability to manage high call volumes.

Preferred Qualifications

• Healthcare-related call center experience, such as health insurance, Medicaid, or Veterans Affairs.
• Experience with pharmaceutical systems (training can be provided).