Pharmacy Call Center Specialist

Cencora; Reading (Berks County); Presencial; USD 40.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision care

Paid parental leave

Training and development programs

Mentorship programs

Employee resource groups

Descripción de la vacante

Cencora is hiring an onsite Pharmacy Call Center Technician in West Reading, PA to support Tower Health operations. The role is full-time (40 hours per week) in an office-based setting, handling patient profiles, prescriptions, insurance issues, and claims adjudication.

Ideal candidates have ambulatory pharmacy experience, PTCB certification, and a state license if applicable, with strong communication and organizational skills.

Formación

• Two years of ambulatory pharmacy experience preferred.
• PTCB certification or national certification required; state license acceptable if equivalent.
• Trainee license must upgrade before expiration.

Responsabilidades

• Create patient profiles in the pharmacy system.
• Enter prescription plan data for processing and adjudication.
• Enter new patient prescription information into the system.
• Address insurance and reimbursement issues with providers and patients.
• Assist pharmacist with reviews and therapeutic consultations.
• Manage inventory and submit stock orders.
• Answer inbound calls and triage to appropriate staff.
• Support adjudicated claims and eligibility checks.
• Assist with ambulatory dispensing robotic technology.
• Deliver medications and supplies as part of concierge program.
• Perform related duties as assigned.

Conocimientos

Effective communication

Time management

Interpersonal skills

Problem solving

Pharmacy knowledge

Attention to detail

Analytical skills

Educación

Pharmacy technician certification (PTCB)

Bachelor's degree preferred

Herramientas

Pharmacy information system

Descripción del empleo

Cencora is hiring an onsite Pharmacy Call Center Technician in West Reading, PA to support Tower Health operations. The role is full-time (40 hours per week) in an office-based setting, handling patient profiles, prescriptions, insurance issues, and claims adjudication.

Ideal candidates have ambulatory pharmacy experience, PTCB certification, and a state license if applicable, with strong communication and organizational skills.