Ambulatory Pharmacy Call Center Specialist

Value Apothecaries Inc; Pennsylvania; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Professional development

Mentorship programs

Job summary

Value Apothecaries Inc. is seeking a Pharmacy Call Center Technician for an onsite, 40-hour week in West Reading, PA. You will create patient profiles, enter prescription data, and resolve insurance issues to ensure accurate processing and patient care.

Ideal candidates have at least 2 years ambulatory pharmacy experience and national certification (PTCB). State certification is acceptable if equivalent. Strong communication and teamwork are essential for success in this role.

Qualifications

• Minimum 2 years ambulatory pharmacy experience.
• Pharmacy Technician Certification required (PTCB or equivalent).
• State certification acceptable if equivalent to national standards.

Responsibilities

• Create patient profile in pharmacy information system.
• Enter prescription plan information for processing and adjudication.
• Enter new patient prescription data in system.
• Resolve insurance and reimbursement issues with providers and patients.
• Support ambulatory pharmacy business goals and metrics.
• Prepare medications for pharmacist review and verification.
• Submit and receive inventory, manage stock.
• Answer inbound calls and triage to appropriate staff.
• Assist with adjudicated claims and therapeutic consults.
• Support pharmacy benefit manager communications and ambulatory dispensing tech.
• Deliver medications and supplies to patients as needed.

Skills

Communication skills

Oral and written communication

Customer service

Time management

Interpersonal skills

Analytical skills

Education

Bachelor's degree in Pharmacy

PTCB Certification

Tools

Pharmacy software

Job description

Value Apothecaries Inc. is seeking a Pharmacy Call Center Technician for an onsite, 40-hour week in West Reading, PA. You will create patient profiles, enter prescription data, and resolve insurance issues to ensure accurate processing and patient care.

Ideal candidates have at least 2 years ambulatory pharmacy experience and national certification (PTCB). State certification is acceptable if equivalent. Strong communication and teamwork are essential for success in this role.