Pharmacy Call Center Pro: Data Entry & Patient Support

Walgreens; Madison (WI); On-site; USD 24,796 - 41,328; Full time

Job summary

Walgreens in Madison, WI is seeking a Call Center Representative to handle patient registration, data entry, and high-volume inquiries using pharmacy systems. You will work under supervision and must maintain HIPAA compliance while supporting pharmacists and patients.

Preferred candidates may have bilingual Spanish/English skills, and must obtain an active pharmacy technician license within 90 days of hire. This role requires a high school diploma or GED and strong communication abilities.

Qualifications

• High school diploma or GED is required.
• Basic computer skills and internet navigation are required.
• Typing speed of at least 25 WPM and data entry ability is required.
• Strong written and verbal communication skills are required.
• Must be at least 18 years old.

Responsibilities

• Enter information and register affected persons according to guidelines.
• Respond to high-volume inquiries under direct supervision.
• Operate pharmacy systems to gather patient and drug statistics and follow policies.

Skills

High school diploma

Basic computer skills

Search engine proficiency

Typing 25 WPM

Communication skills

Age 18+

365 days pharmacy tech experience

18 months pharmacy tech certification/

Spanish and English fluency

Education

High school diploma or GED

Pharmacy technician certification

Tools

Walgreens pharmacy systems

Job description

Walgreens in Madison, WI is seeking a Call Center Representative to handle patient registration, data entry, and high-volume inquiries using pharmacy systems. You will work under supervision and must maintain HIPAA compliance while supporting pharmacists and patients.

Preferred candidates may have bilingual Spanish/English skills, and must obtain an active pharmacy technician license within 90 days of hire. This role requires a high school diploma or GED and strong communication abilities.