Careers Walgreens, What Is A Data Entry Job Apply In USA ( Data Entry Representative )

Walgreens; Helena (MT); On-site; USD 20,457 - 29,136; Full time

Job summary

Walgreens in Helena, MT is seeking a Data Entry Representative to handle patient registration and data entry in a regulated environment. A Bachelor's degree is required, with emphasis on accurate data handling and effective communication.

You will resolve third‑party rejections and respond to high-volume inquiries while following SOPs and using pharmacy systems to access patient and medication information. This role supports pharmacists on-site and may involve cross-department duties.

Qualifications

• Bachelor's degree is required.
• High school diploma or GED required.
• Basic computer skills (turning computer on/off, using mouse, etc.).
• Intermediate keyboard skills (25 wpm).
• Fluency in English and ability to communicate effectively.

Responsibilities

• Process new patient enrollment by entering data into the system.
• Enter prescription refill orders for processing per HIPAA guidelines.
• Troubleshoot missing information and interpret medical abbreviations.
• Resolve data entry exceptions.
• Handle patient communications via calls, chat, and email; assist prescribers as needed.
• Review third‑party rejections, gather information, and resubmit per plan requirements.
• Provide support to pharmacists on-site and off-site; escalate issues as needed.
• Obtain an active technician license or certification within 90 days and maintain it.

Skills

Data entry

Customer service

Communication

Typing

Problem solving

Education

Bachelor's degree

High school diploma

Tools

Pharmacy systems

Windows basics

Job description

Data Entry Representative

Company: Walgreens

Location: Helena, Montana

Salary: $18 per hour

Job Summary: In compliance with state and federal regulations, performs data entry and patient registration. Bachelor's degree is required. Responsible for resolving third‑party rejections and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with company policies. Uses pharmaceutical systems to obtain patient and medication information. Duties may vary depending on the assigned department.

Job Responsibilities

• Using Walgreens prescription data entry guidelines and procedures, process new patient enrollment by entering data into the appropriate system.
• Handle patient prescription requests according to HIPAA guidelines and enter refill orders for processing.
• Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve all data entry exceptions.
• Manage correspondence with patients (incoming calls, chat, emails) and make outgoing calls to prescribers and patients as needed.
• Resolve third‑party rejections by reviewing, gathering information, making corrections, and resubmitting for processing based on individual plan requirements. Call insurers and others to obtain information, get cancellation approval, or resolve third‑party denials.
• Provide support to pharmacists, both on‑site and off‑site. Identify and communicate issues to higher‑level personnel when appropriate.
• Obtain an active technician license or certification within the first 90 days and maintain it thereafter.

Basic Qualifications

• 18 years or older
• High school diploma or GED
• Basic computer skills (turning computer on/off, using mouse, starting and closing programs, switching between programs, saving files, printing documents, and/or accessing information online)
• Basic search engine skills (opening a browser, typing URLs, using a search engine, bookmarking, navigating forward/back, completing online forms)
• Intermediate keyboard skills (at least 25 words per minute, typing, document formatting)
• Effective written and verbal communication skills

Preferred Qualifications

• At least 1 year of experience as a Pharmaceutical Technician in a retail or call‑center environment
• At least 18 months as a Pharmacy Technician with a state certificate/registration issued by the State Board of Pharmacy or a nationally recognized certification body
• Experience providing customer service to internal and external clients, meeting quality service standards, and evaluating customer satisfaction
• Intermediate to advanced keyboard skills (at least 35 words per minute, typing, document formatting)
• Fluency in Spanish and English