Field Service Engineer (Field Based) Frederick, MD

Becton Dickinson; United States; On-site; USD 75,000 - 100,000; Full time

Job summary

BD Parata in Frederick, MD is seeking a Field Support Engineer to provide on-site technical service for pharmacy automation equipment, diagnose complex electromechanical systems, and ensure maximum uptime across the territory.

You will travel regularly, install and maintain systems, train customers on operation, document service activities in Salesforce Field Service Lightning, and collaborate with regional teams to resolve issues and improve product performance.

Qualifications

• 3+ years of field service or related technical experience.
• Strong troubleshooting of electromechanical, electrical, and networked systems.
• Experience with Windows and Office applications; working knowledge of networking fundamentals.

Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance to maximize system performance and uptime.
• Train customers on equipment operation and routine maintenance procedures.
• Document service activities, findings, and resolutions in Salesforce Field Service Lightning.
• Travel throughout the assigned territory, including overnight travel as needed.
• Support installation and implementation for new automation systems as required.
• Collaborate with regional and national service teams to resolve complex issues.

Skills

Field service

Troubleshooting

Automation systems

Networking

Windows operating system

Driver's license

Customer service

Education

High School Diploma

Associate's degree preferred

Tools

Salesforce Field Service Lightning

Job description

Job Description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Are you looking for your next career opportunity?

BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area . In this highly visible, customer-facing role, you will provide technical service and support for BD Parata's suite of pharmacy automation products. You will travel throughout the assigned territory, serving as the primary technical resource for customers while helping maximize equipment performance, reliability, and uptime.

This position is ideal for individuals who enjoy troubleshooting complex electromechanical systems, working independently, and delivering exceptional customer service.

For more information on BD Parata Pharmacy Automation products, visit: https://parata.com

Key Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• Train customers on equipment operation, best practices, and routine maintenance procedures.
• Respond to service requests within established service-level agreements (SLAs).
• Collaborate with regional and national service teams to resolve complex technical issues.
• Support installation and implementation activities for new automation systems as needed.
• Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• Travel throughout the assigned territory, including occasional overnight travel.
• Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

Minimum Qualifications

• High School Diploma or GED with 3+ years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

Preferred Qualifications

• Associate's degree or equivalent experience in a STEM, technical, or engineering-related field.
• Experience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.
• Prior customer-facing technical service experience.
• Candidates with military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience are strongly encouraged to apply.

Work Environment and Physical Demands

• Work is performed primarily in pharmacy and healthcare environments.
• Frequent standing, walking, bending, lifting, and maneuvering equipment is required.
• Ability to lift, carry, push, or pull up to 50 pounds frequently and up to 100 pounds occasionally.
• Ability to stand for extended periods during service, maintenance, and installation activities.
• Daily vehicle travel throughout the assigned territory is required, with occasional air travel as needed.

Company Culture and Workplace Policy

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required.

Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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