Pharmacy Automation Field Service Engineer - Remote/Travel

ARxIUM; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision

Life & AD&D insurance

401(k) with company match

Flexible work arrangements

Career development

Advanced automation exposure

Job summary

ARxIUM, a global leader in pharmacy automation, is seeking a Field Service Engineer to support hospital automation systems across the assigned territory. You will install, troubleshoot, maintain, and optimize ARxIUM hardware and software at customer sites, with travel as a significant component and the option to work remotely where feasible.

The role emphasizes hands-on problem solving, independent work, and delivering excellent customer service while coordinating with engineering and support

Qualifications

• Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or a related technical discipline.
• 7+ years of field service, maintenance, or technical support experience with complex electro‑mechanical systems.
• 7+ years of customer-facing technical service experience.
• Strong troubleshooting across electrical, mechanical, networking, and software systems.

Responsibilities

• Install, maintain, and repair ARxIUM hardware and software systems.
• Perform preventive and corrective maintenance activities.
• Respond to emergency service calls and system outages.
• Troubleshoot electro‑mechanical, electrical, networking, and software issues.
• Support PLC programming validation and troubleshooting activities.
• Schedule maintenance with customers to minimize disruptions.
• Document service activity with accurate reporting and ticket updates.
• Manage service tickets, escalations, and open issues through resolution.
• Collaborate with internal engineering and support teams.
• Deliver an exceptional customer experience on every interaction.
• Participate in after-hours support as needed.

Skills

Field service

Troubleshooting

Customer-facing

Travel

Electrical systems

Mechanical systems

PLC programming

Customer relationship

Education

Engineering degree or diploma in Mechanical/Electrical/Biomedical/Computers/ET

Job description

ARxIUM, a global leader in pharmacy automation, is seeking a Field Service Engineer to support hospital automation systems across the assigned territory. You will install, troubleshoot, maintain, and optimize ARxIUM hardware and software at customer sites, with travel as a significant component and the option to work remotely where feasible.

The role emphasizes hands-on problem solving, independent work, and delivering excellent customer service while coordinating with engineering and support