Pharmacy Automation Field Service Engineer — Remote + Travel

ARxIUM; Renton (WA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Company‑paid Life and AD&D insurance

Flexible work arrangements

Career growth and professional dev.

Job summary

ARxIUM is seeking a Field Service Engineer to install, troubleshoot, maintain, and optimize automated pharmacy systems at customer sites. You’ll travel across your territory, delivering responsive service and building strong customer relationships while supporting cutting‑edge robotics and software.

You will work independently with a high degree of technical expertise, focusing on uptime, safety, and patient care. The role emphasizes travel and after‑hours support as needed.

Qualifications

• Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or related technical discipline.
• 7+ years of field service, maintenance, or technical support experience with complex electro‑mechanical systems.
• 7+ years of customer‑facing technical service experience.
• Strong troubleshooting skills involving electrical, mechanical, networking, and software systems.
• Experience working independently in a field‑based environment.
• Valid driver’s license and ability to travel extensively.
• Allen‑Bradley PLC programming and troubleshooting experience.
• Conveyor, controls, and industrial automation experience.
• Experience supporting robotics or automated systems.
• Knowledge of Windows operating systems and networking.
• Experience in healthcare, pharmaceutical, manufacturing, or highly regulated environments.

Responsibilities

• Install, maintain, and repair ARxIUM hardware and software systems.
• Perform preventive and corrective maintenance activities.
• Respond to emergency service calls and system outages.
• Troubleshoot complex electro‑mechanical, electrical, networking, and software issues.
• Support PLC programming validation and troubleshooting activities.
• Collaborate with customers to schedule maintenance and minimize operational disruptions.
• Document service activity through accurate reporting, ticket updates, and work summaries.
• Manage service tickets, escalations, and open issues through resolution.
• Partner with internal engineering, technical support, and project teams.
• Deliver an exceptional customer experience during every interaction.
• Participate in after‑hours support as needed.

Skills

Troubleshooting

Customer interaction

Communication

Travel willingness

Education

Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or related technical discipline

Tools

Allen-Bradley PLC programming

Conveyor/industrial automation

Windows networking knowledge

Industrial automation experience

Job description

ARxIUM is seeking a Field Service Engineer to install, troubleshoot, maintain, and optimize automated pharmacy systems at customer sites. You’ll travel across your territory, delivering responsive service and building strong customer relationships while supporting cutting‑edge robotics and software.

You will work independently with a high degree of technical expertise, focusing on uptime, safety, and patient care. The role emphasizes travel and after‑hours support as needed.