Pharmacy Automation Field Engineer - Remote + Travel

ARxIUM; Renton (WA); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Company-paid Life and AD&D insurance

401(k) with company match

Flexible work arrangements

Career growth and professional dev.

Exposure to advanced automation and HC

Job summary

ARxIUM is seeking a Field Service Engineer to install, troubleshoot, and maintain automated pharmacy systems at customer sites in the Seattle area with travel throughout the region. You will be the primary technical resource supporting ARxIUM hardware and software, coordinate with customers, and work remotely with travel as needed to ensure system uptime and customer satisfaction.

This role requires hands-on problem solving, strong communication, and the ability to work independently across

Qualifications

• Diploma or degree in a technical discipline.
• 7+ years in field service or maintenance on electro-mechanical systems.
• 7+ years of customer-facing technical service experience.
• Proficient troubleshooting across electrical, mechanical, networking, software.
• Ability to travel extensively with valid driver's license.
• Strong communication and customer relationship skills.
• Ability to work independently in the field.

Responsibilities

• Install, maintain, and repair ARxIUM hardware and software systems.
• Perform preventive and corrective maintenance activities.
• Respond to emergency service calls and system outages.
• Troubleshoot complex electro-mechanical, electrical, networking, and software issues.
• PLC programming validation and troubleshooting activities.
• Collaborate with customers to schedule maintenance and minimize disruptions.
• Document service activity through accurate reporting, ticket updates, and work summaries.
• Manage service tickets, escalations, and open issues through resolution.
• Partner with internal engineering, technical support, and project teams.
• Deliver an exceptional customer experience during every interaction.
• Participate in after-hours support as needed.

Skills

Troubleshooting

Customer service

Field service experience

Communication

Travel readiness

Electrical knowledge

Education

Technical degree (Mechanical, Electrical, Biomedical, Computers, Eng Tech)

Tools

Allen-Bradley PLC

Networking concepts

Windows OS

Industrial automation

Robotics experience

Job description

ARxIUM is seeking a Field Service Engineer to install, troubleshoot, and maintain automated pharmacy systems at customer sites in the Seattle area with travel throughout the region. You will be the primary technical resource supporting ARxIUM hardware and software, coordinate with customers, and work remotely with travel as needed to ensure system uptime and customer satisfaction.

This role requires hands-on problem solving, strong communication, and the ability to work independently across