Patient Adherence & Care Coordination Specialist

Independent Health; Elizabeth (NJ); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Scorecard incentive

Benefits package

Paid time off

Job summary

Independent Health seeks an Adherence Advocate to support surveillance and educational outreach by contacting patients and gathering clinical information. You will assemble medical records from MD offices, patient calls and internal systems, and route out-of-range cases to a pharmacist for review.

You will use CPR+, MS Office, and other tools to record data, report adverse events, and assist in Prior Authorization forms while maintaining effective communication with physicians and care teams.

Qualifications

• High School diploma or GED required;
• Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently.
• Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues.
• Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

Skills

Communication skills

Problem solving

Time management

Interpersonal skills

Education

High School diploma or GED

NYS licensed LPN or Pharmacy Technician certification

Tools

MS Office

Job description

Independent Health seeks an Adherence Advocate to support surveillance and educational outreach by contacting patients and gathering clinical information. You will assemble medical records from MD offices, patient calls and internal systems, and route out-of-range cases to a pharmacist for review.

You will use CPR+, MS Office, and other tools to record data, report adverse events, and assist in Prior Authorization forms while maintaining effective communication with physicians and care teams.