Patient Adherence Specialist

Reliance Rx Specialty Pharmacy; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Reliance Rx Specialty Pharmacy is seeking an Adherence Advocate in Williamsville, NY to support patients through follow-up calls, collect information, and help ensure high-quality, cost-effective care under pharmacy and nursing guidelines. You will work with physicians and health-care teams, leveraging MS Office and data-tracking tools to monitor patient outcomes.

The hybrid role requires strong communication, problem-solving, and a commitment to patient advocacy and education, with on-site

Qualifications

• High School diploma or GED required; Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently.
• Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues. Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

Skills

Pharmacy experience

Customer service

Interpersonal communication

Problem-solving

MS Office proficiency

Education

Certified Pharmacy Technician

NYS licensed LPN

Tools

MS Office

Job description

Reliance Rx Specialty Pharmacy is seeking an Adherence Advocate in Williamsville, NY to support patients through follow-up calls, collect information, and help ensure high-quality, cost-effective care under pharmacy and nursing guidelines. You will work with physicians and health-care teams, leveraging MS Office and data-tracking tools to monitor patient outcomes.

The hybrid role requires strong communication, problem-solving, and a commitment to patient advocacy and education, with on-site