Pharmacy Account Lead: Client Solutions & Team Growth

IMA Financial Group, Inc.; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group, Inc. is hiring for a Pharmacy Account Coordinator to support and execute client strategies for patients and providers.

You will interact with Account Managers, pharmacy staff, and third-party partners to ensure smooth enrollment and program administration. The role requires strong communication, organizational skills, and the ability to mentor a team while using Excel to track enrollment and revenue.

Qualifications

• Experience in Insurance or Pharmacy 5-8 years
• Pharmacy tech preferred or experience in a retail pharmacy or health care field.
• Ability to communicate effectively both orally and in writing
• Ability to build productive internal/external working relationships
• Strong organizational skills; attention to detail
• General knowledge of pharmacy benefits
• Ability to proficiently use Microsoft Excel, Outlook and Word
• Ability and initiative to work independently or as a team member
• Ability to problem solve

Responsibilities

• Responds to phone calls, voicemails, texts and group IMA email to answer questions and assist patients
• Works with Account Managers to execute strategy for clients and patients
• Provide exceptional customer service, streamline the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs
• Provides assistance to patients to complete and submit all necessary forms and program applications; tracks and follows up on status of applications and ensures member engagement
• Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking
• Communicates effectively with patients, healthcare providers, and third party representatives
• Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff
• Will be client facing and presenting on essential functions performed by pharmacy coordinators
• Manages a team of Pharmacy Account Coordinators: Coordinates and manages the overall work and projects of assigned associates, providing clear communication of expectations, established timeframes, regular progress updates, and annual performance evaluations
• Leads and establishes streamlined work flow processes for coordinators
• Strategizes with Account Management lead to better service the client/member relationship
• Works closely with Director of Pharmacy and Account Executives on implementation of new clients
• Participates in the hiring process for direct reports as well as additional department hires as needed
• Serve as a mentor and coach for members of the team as needed

Skills

Pharmacy experience

Insurance knowledge

Communication skills

Interpersonal skills

Organizational skills

Pharmacy benefits knowledge

Excel/Outlook/Word

Independent/Teamwork

Problem solving

Tools

Microsoft Excel

Outlook

Word

Job description

IMA Financial Group, Inc. is hiring for a Pharmacy Account Coordinator to support and execute client strategies for patients and providers.

You will interact with Account Managers, pharmacy staff, and third-party partners to ensure smooth enrollment and program administration. The role requires strong communication, organizational skills, and the ability to mentor a team while using Excel to track enrollment and revenue.