Pharmacy Account Growth Manager

Socket.dev; Kennesaw (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

OneVeracity is seeking a Pharmacy Account Manager responsible for growing assigned client accounts and delivering a high-quality client experience across service offerings. You will serve as the main liaison to clients, coordinate cross-functional support, and drive retention and growth in a fast-paced environment.

Reporting to the Director of Account Management, you will monitor performance, address risks, and participate in long-term account strategy while ensuring compliance and accurate CRM

Qualifications

• Experience in account management, client services, or a related role.
• Experience managing client relationships and driving satisfaction and retention.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience working cross-functionally to drive alignment and outcomes.
• Ability to travel for client meetings.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, ensuring consistent communication and relationship management.
• Build strong, trusted client relationships and understand client goals, priorities, and operational needs.
• Deliver a high-quality client experience by ensuring services are executed accurately and efficiently.
• Coordinate with internal teams (Operations, Implementation, Sales, HR, and Compliance) to ensure alignment across the client lifecycle.
• Monitor account performance, track key metrics, and proactively address service gaps or risks.
• Drive client retention through proactive engagement, regular check-ins, and business reviews.
• Identify opportunities for account growth, including upselling and expanding services.
• Support contract renewals and contribute to long-term account strategy planning.
• Resolve client issues and escalations in a timely, professional manner.
• Maintain accurate documentation, reporting, and CRM updates for all client interactions.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Contribute to process improvements that enhance efficiency and client satisfaction.
• Perform other duties as assigned.

Skills

Account management

Client services

Communication

Interpersonal skills

Problem solving

Cross-functional collaboration

Travel

Multitasking

Tools

Reporting tools

Job description

OneVeracity is seeking a Pharmacy Account Manager responsible for growing assigned client accounts and delivering a high-quality client experience across service offerings. You will serve as the main liaison to clients, coordinate cross-functional support, and drive retention and growth in a fast-paced environment.

Reporting to the Director of Account Management, you will monitor performance, address risks, and participate in long-term account strategy while ensuring compliance and accurate CRM